YOU DIY Design currently only FREE delivery to Klang Valley, Malaysia. If you wish for your order to be shipped to out of Klang Valley area, please contact us through Whatsapp.
We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Delivery of item will be handled by our in-house delivery team. Items will typically require a minimum of three (3) up to seven (7) business days to arrive to your door. Please note that furniture items are only delivered within Klang Valley, Malaysia.
Our Standard Delivery timing is Monday to Saturday, between 9.30am – 5.30pm. For your convenience, we also offer Weekend Delivery on Sundays for an extra fee. You may select your preferred delivery option during check-out.
YOU DIY Design normally will consolidate your items into one single order and ship them together. Estimation of shipping duration is best done by taking the item with the longest Estimated Arrival and using that to calculate the shipping duration of your order.
In the rare occurrence of a wrong item being delivered, please contact our sales personnel within seven days from the receival date and a replacement will be shipped to you at no extra charges.
So if you change your mind, don’t sweat it! You may convert your purchase to other products within 30 days of the date you received the item (subject to Return Eligibility below), no questions asked and we will arrange for the item to be picked up from you!
If the item arrived is damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by contact us through Whatsapp (with order number)
Please ensure that your items meet all of the following returnable conditions:
YOU DIY Design reserves the right to reject any returns if item does not meet all of the above conditions.
Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment.
Please noted that cancellation only can be make before we confirm the delivery address.